FAQ > [Buying & Activating | Editing the Score | MIDI, Playback & Sound | Import & Export | Printing | Downloading | Miscellaneous]
Buying and Activating MidiIllustrator |
| Q: How do I buy/pay for MidiIllustrator? |
| A:
There are several ways to purchase MidiIllustrator using our
guaranteed secure ordering methods. The easiest and
quickest way to buy MidiIllustrator is by credit or debit card
online - you will receive your product license almost instantly.
Visit the 'purchase' page for more details: http://www.midiillustrator.com/buy.htm If you wish, you can purchase MidiIllustrator by calling RegSoft (our trusted third party billing partner) directly on the telephone number below, and quoting the appropriate MidiIllustrator product number:
Toll-free in the USA: 1-877-RegSoft
(1-877-734-7638) |
| Q: I just purchased MidiIllustrator. Where are my personalized license details (MidiIllustrator activation code)? |
| A: If
you have purchased MidiIllustrator using a credit or debit card, and you have
received your authorization email from RegSoft (our trusted
third party billing partner), then your personalized
activation details will be emailed to you in the next few minutes. If you do not receive an authorization email from RegSoft, or your activation details do not arrive in good time, then please firstly ensure that you are able to receive emails, and that you do not have any SPAM blocking software in place. Please also ensure that your ISP (Internet Service Provider) has not intercepted an email from us or RegSoft and treated it as ‘junk’ mail. This is the most common cause of missing emails in the ordering process. If your activation details have not arrived, please contact us to let us know about the ordering problem and we will resolve it immediately. Click here to contact us regarding your order. Alternatively, call us using the numbers above (see answer to How do I buy/pay for MidiIllustrator?). If you have paid by check, or using PayPal, please remember that it will take some time for the payment to clear and for your activation details to be sent to you. |
| Q: How is the full version of MidiIllustrator delivered? |
| A: MidiIllustrator is 'shareware' which means you can try the
software before you buy it. To obtain the full version of
MidiIllustrator you must purchase a license for your copy of the
software. The easiest way to buy MidiIllustrator is with a Credit or Debit Card and takes just a few minutes online. This method is guaranteed secure and very quick - you receive your purchase almost instantly via email! You will be sent personalized activation details with which to activate your existing copy of MidiIllustrator. We will include instructions on how to do this. As well as receiving your MidiIllustrator activation details via email, MidiIllustrator can also be shipped to you on CD to make installation and backing up easier. You can choose to have a CD shipped to you as part of the online ordering process. |
| Q: How do I activate MidiIllustrator? |
| A: You will be sent some personalized activation details with which to activate your existing copy of MidiIllustrator. In order to complete activation successfully, you must enter the details into the MidiIllustrator activation page EXACTLY as shown. You can access the activation page through the 'Help' menu in MidiIllustrator, selecting 'Activate MidiIllustrator'. Type the details directly into the text boxes, or 'Copy' and 'Paste' them if you prefer. The details are case sensitive. |
| Q: If a new version comes out, or an update, do I have to pay for the new program again? |
| A: MidiIllustrator comes with free technical support and regular
free upgrades. We are constantly trying to improve
MidiIllustrator, adding new features and fixing any
compatibility or functionality issues as soon as they are
identified. Bug fixes and minor functionality upgrades in the form of 'point releases' are free to existing owners of the current 'major' version. When purchasing MidiIllustrator, customers can opt to have us inform them whenever an upgrade to MidiIllustrator is available. Discounted upgrades are also available to existing customers whenever a 'major' new version of MidiIllustrator is released. You can see a typical list of 'point release' changes as in the case of version 1.0 to 1.01 here: |
| Q: Which MidiIllustrator product is right for me? |
| A: MidiIllustrator is available in several different 'flavours' to allow people with different musical interests to choose the functions and features which best suit their needs. To learn about what the different versions have to offer, see the following page: About the Different MidiIllustrator Products. |
| Q: What is the difference between the trial and full versions? |
| A: The trial version of MidiIllustrator offers all the functionality of the full version of MidiIllustrator, for a limited period of time. There are no limitations to printing or other functions in the trial so you can really get to know the program during the trial period. |
| Q: Can I pay with PayPal? |
| A: Yes! You can purchase using
PayPal by following the desired product link on the purchase
page of our website: http://www.midiillustrator.com/buy.htm When you reach the ordering page, select the 'PayPal' link at the top of the page. |
| Q: I'm based outside the US and would like to pay by check. Can I do that? |
| A: The easiest and
quickest way to buy MidiIllustrator is by credit or debit card either online
or over the phone. However you can also pay by check, by fax
or you can make a bank account transfer using
PayPal (choose 'PayPal' as
the payment method on our order page). If paying
by check, then the checks must be drawn on a US bank account
(unless you are using Eurocheques). In some cases, we can also accept checks drawn on a UK bank account, though in this case the turnaround time for sending out your MidiIllustrator activation details is quite a lot longer than the methods listed above. Please contact us if you would like more information on any of the payment methods available. |
| Q: I'm based inside the US and I want to pay by check. Where do I send my check or money order? |
| A: Please ensure that
you have completed the MidiIllustrator order form before sending payment in
the mail. The form can be found by following the
desired product link on the purchase page of our website: http://www.midiillustrator.com/buy.htm If you wish to pay by check, then select the "Postal Mail" link at the top of the order page. |
| Q: What kind of product support do I receive when I buy MidiIllustrator? |
| A:
MidiIllustrator comes with free, lifetime technical support and
regular free updates in the form of 'point releases' such as a
v1.02 update from version v1.01. We are constantly trying to improve
MidiIllustrator, adding new features and fixing any
compatibility or functionality issues as soon as they are
identified. When a major new upgrade is released,
upgrade prices are heavily discounts for existing customers. Visit this page to read more about product support. |
| Q: Can I buy a copy of MidiIllustrator on CD? |
| A: Yes! You can read more about this option at http://www.midiillustrator.com/buy.htm |